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Terms and Conditions

1. Hotel Cancellation/ amendments 

Cancellation has to be made through corresponding email ID: ONLY, otherwise no cancellation will be entertained. Cancellations will not be accepted over Phone. 

Customer must notify Hanoi Bella Rosa Suite Hotel & Travel if you plan to change before 5 days you check in. Any cancellation submitted after the cancellation due date, ONE night will be charged. 

No Show : 
If a booking is canceled within the day of arrival or In case of No show or shortening stay, no refund will be made (Considered as cancellation without the required advance notice) 

Amendments is negotiable via our email: 

The refund will be made through your credit card. Additionally, although Hanoi Bella Rosa Suite Hotel & Travel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice. 

2. Tour Cancellation : 
None cancellation – None refundable 
 Date Condition
+7 business days before Transfer date  Refund will be made 100%
3 - 5 days business before departure date 50% charge
 Less than 3 days business or No - Show Non-Refundable

+ Check-in time is from 02:00 PM and check-out time is at 12:00 noon
+ Extension of late checkout time is subject to availability and will be charged as follows:
+ Check-out until 04:30 PM – 50% of room rate
+ Check-out after 04:30 PM – 100% of room rate

Early Check in policy:

-Check in from 08:00 AM or earlier: We will keep the room for you in advance 01 day by that, the surcharge is 100%.

-Check in from 08:00 – 11:00 AM. We apply for surcharge 50% as one day room rate (This option depend on the availability on the date check in)

-Check in from 11:00 onward, we will consider to apply with free of charge. (This option depend on the availability on the date check in)

-Check in as policy: After 14:00.

Rates are inclusive of: 
International breakfast buffet (6.30 to 10.00 am every day) Free Welcome drink when check in Tea, coffe, fruit,1 bottle of mineral water in room daily/1 person Free usage of ADSL and Wifi internet in-room and public computer 

Children and Extra Bed Policy 
Maximum 01 children under 8 years old, sharing with parents using existing bed
 Extra bed  15.00 USD
Extra breakfast 6.00 USD 
 Baby Cot Free 01/room